Refund policy

Last updated: 18 October 2026

Change-of-mind returns

You can request a change-of-mind return within 30 days of receiving your order. Items must be unused, unopened and in their original packaging. Please include your order number or another proof of purchase.

Email jewellerysupplystudio@gmail.com before sending a return. We will confirm eligibility and provide the return address and instructions. You are responsible for the cost of return postage for change-of-mind returns. We recommend keeping your postage receipt and tracking details.

Once we receive and check an eligible return, we will arrange a refund for the returned items to the original payment method and notify you by email. Your payment provider may take additional time to show the refund.

Faulty, damaged or incorrectly supplied items

If an item arrives damaged, is faulty or does not match your order, contact us with your order number and details of the problem. Photos can help us assess the issue where available.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you can choose a refund or replacement. For other failures, we will provide the remedy required by law. You may also be entitled to compensation for reasonably foreseeable loss or damage.

The 30-day limit and unused, unopened and original-packaging conditions for change-of-mind returns do not limit your rights under the Australian Consumer Law. Where a product is confirmed to have a problem covered by those rights, we will reimburse reasonable return postage costs. Please keep your receipts.

Questions

For return requests or refund updates, email jewellerysupplystudio@gmail.com.